Terms and conditions of use

Address: Lili K, 2 Place des Sarrasins, 83120 Sainte-Maxime

Store Phone: 09 84 38 06 64

Email: contact@lilik.fr

These terms of sale are concluded on the one hand by the company ROMANE & CESAR with a share capital of €40,000.00, whose registered office is located at 2 Place des Sarrasins, 83120 Sainte-Maxime, registered in the Trade and Companies Register under number 84119237000010 hereinafter called "ROMANE & CESAR" and managing the website www.lilik.fr and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.lilik.fr referred to hereinafter as "the buyer"

Article 1. Subject

These terms of sale are intended to define the contractual relationship between ROMANE & CESAR and the buyer and the conditions applicable to any purchase made through the website. The acquisition of a product through this site implies an unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.lilik.fr is not directly related to his professional activity and is limited to a strictly personal use and on the other hand have full legal capacity, allowing him to commit himself under these general terms and conditions of sale.

The company ROMANE & CESAR retains the possibility to modify at any time these terms of sale, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

The products offered are those listed on the website www.lilik.fr of the company ROMANE & CESAR, within the limit of available stocks. The company ROMANE & CESAR reserves the right to modify the product range at any time. Each product is presented on the website in the form of a description listing its main technical characteristics.

Art L.217-4 The seller delivers a property that complies with the contract and is liable for any defects of conformity existing at the time of delivery.

He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed under his responsibility by the contract or carried out under his responsibility.

Art L.217-5 The property complies with the contract:

1° If it is fit for the use customarily expected of a similar property and, where applicable:

– if it matches the description given by the seller and has the qualities that he has presented to the buyer in the form of a sample or model;

– if it has the qualities that a buyer may legitimately expect in view of public statements made by the seller, the producer or their representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, made known to the seller and accepted by the latter.

The sale of products presented on the website www.lilik.fr is intended for all buyers residing in countries that fully allow the entry into their territory of these products.

Article 3. Tariffs

The prices listed on the product pages of the online catalog are in Euros (€) all taxes included (including tax), taking into account the 20% VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The company ROMANE & CESAR reserves the right to modify its prices at any time, it being understood that the price listed in the catalog on the day of the order will be the only one applicable to the buyer.

The prices indicated do not include delivery fees, which are charged in addition to the price of the products purchased according to the total amount of the order. In metropolitan France, for any order greater than or equal to 79 euros including tax, port fees at the pick-up point are offered; for any order less than 79 euros including tax, a flat rate for shipping costs will be charged to the buyer.

Keep your invoice, it will be used in case of exchange or refund.

Article 4. Order and payment terms

Before any order, the buyer must create an account on the website www.lilik.fr. The account creation section can be accessed directly from the sidebar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile...), will have to identify himself using this information. The company ROMANE & CESAR offers the buyer to order and pay for its products in several steps, with 2 payment options to choose from:

Secure payment by PayPal or credit card: the buyer selects the products he wishes to order in the "cart", modifies if necessary (quantities, references...), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, along with the carrier’s name. Then, the buyer chooses the payment method of his choice. The next step offers him to check all the information, take cognizance and accept these general terms of sale by checking the corresponding box, then invites him to validate his order by clicking on the button "Confirm my order". Finally, the buyer is redirected to the secure interface in order to securely enter their PayPal account or personal credit card details. If the payment is accepted, the order is registered and the contract is definitively formed. Payment by PayPal account or credit card is irrevocable. In case of out-of-stock or unavailable products, the charge will not be made for the amount of the products actually sent. In the event of fraudulent use, the buyer may demand the cancellation of payment by card; the amounts paid will then be credited back or returned. The holder of a bank card is not liable if the disputed payment has been proven to have been made fraudulently, remotely, without using his card physically. To obtain reimbursement for the fraudulent debit and any bank charges that the transaction may have incurred, the cardholder must contest, in writing, the withdrawal from their bank within 70 days of the transaction, or even 120 days if the contract linking them to itHe plans it. The amounts deducted are refunded by the bank within a maximum period of one month after receipt of the written objection made by the holder. No fee for the return of the amounts may be charged to the holder.

The confirmation of an order entails acceptance of these terms of sale, acknowledgment of having full knowledge thereof and waiver of one’s own purchase conditions. All data provided and the recorded confirmation will be proof of the transaction. If the buyer has an email address and has entered it on his purchase order, ROMANE & CESAR will send him confirmation of the registration of his order by email.

If the buyer wishes to contact the company ROMANE & CESAR, he can do so either by mail at the following address: 2 Place des Sarrasins, 83120 Sainte-Maxime; or by email at the following address: contact@lilik.fr , or by phone at 09 84 38 06 64.

Article 5. Retention of title

The company ROMANE & CESAR retains full and entire ownership of the products sold until full payment of the price, in principal, fees and taxes included.

Availability of products

All product orders are subject to availability.

If the products are no longer in stock following the placing of the customer order, Lili K will inform the customer as soon as possible. In the event that a payment has already been made, Lili K will refund this payment to the customer using the same method of payment used at the time of the order.

Article 6. After Sales Service

We are available and respond to emails within 24 hours, from Monday to Friday excluding weekends and holidays.

Article 7. Delivery

We process and ship orders within 3 to 5 working days, excluding weekends and holidays (if availability of the ordered item).

It is then necessary to take into account the delivery time specific to each carrier. Deliveries are made to the address previously indicated on the purchase order, which can only be within an agreed geographical area.

Our different carriers:

France in RELAY PICKUP: €4.90 at a pick-up point with DPD France. Your order will be delivered within 24 to 72 hours as soon as it is handed over to the carriers.

*LILI K offers you delivery for all orders over €79, to pick-up points in Metropolitan France.

France HOME: €6.90 at home (in Metropolitan France) with COLISSIMO. Your order will be delivered within 48 to 72 hours as soon as it is handed over to the carriers.

*LILI K offers you delivery for all orders over €100, to your home address in Metropolitan France.

Europe: €9.90 per GLS. Your order will be delivered within 48 to 72 hours as soon as it is handed over to the carriers.

DOM-TOM: From €9.90 per COLISSIMO OVERSEAS (from 0 to 500g: €9.90 - from 0.500g to 2kg: €14.90 - More than 2kg: €19.90). Your order will be delivered within 24 to 72 hours as soon as it is handed over to the carriers.

Delivery delay:

Since LILI K and the carriers are independent, the shop cannot be held responsible for delays attributable to Colissimo, DPD or GLS.

If the delivery exceeds thirty days from the order, the contract of sale may be terminated and the buyer refunded. The company ROMANE & CESAR may provide the buyer by email with the tracking number of his package. The buyer is delivered to his home by his postman. In the event of the buyer’s absence, he will receive a delivery notice from his postman, which allows him to collect the ordered products at the nearest post office for a period specified by the postal services.

Art L.216.1 The professional delivers the goods or provides the service on the date or within the period indicated to the consumer, in accordance with Article L. 111-1, 3° unless otherwise agreed by the parties.

In the absence of an indication or agreement as to the delivery or execution date, the professional shall deliver the goods or perform the service without undue delay and no later than thirty days after the conclusion of the contract.

Delivery means the transfer to the consumer of physical possession or control of the goods.

Art L.221-15 The professional is automatically liable to the consumer for the proper performance of the obligations resulting from the contract concluded at a distance, these obligations are performed by the professional who has concluded this contract or by other service providers without prejudice to his right of recourse against them.

However, he may be exempted from all or part of his liability by providing proof that the contract is attributable either to the consumer, to an unforeseeable and insurmountable third-party contract, or to a case of force majeure.

Article 8. Guarantee

8.1 Compliance:

It is reminded that the consumer who decides to act as a legal guarantee of conformity:

– Has two years from the date of delivery of the property to act;

– May choose between repair and replacement of the asset, subject to cost-related conditions set out in Article L 217-9 of the Consumer Code;

– Is exempted from providing proof of the existence of the lack of conformity of the property during the twenty-four months following the delivery of the property. This period is extended to 24 months from 18 March 2016, except for second-hand goods.

Article L217-9

In the event of a lack of conformity, the buyer chooses between repair and replacement of the good.

However, the seller may not proceed according to the buyer’s choice if this choice results in a clearly disproportionate cost compared to the other modality, taking into account the value of the goods or the importance of the defect. It is then required to proceed, unless otherwise impossible, according to the method not chosen by the buyer.

The consumer benefits from a period of two years from the delivery of the good to act, he may choose between repair or replacement of the good subject to the cost conditions provided for by Article L.211-9 of the Consumer Code;

The consumer is exempted from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods. This period is extended to 24 months from 18 March 2016, except for second-hand goods.

The legal guarantee of conformity applies independently of any commercial guarantee granted.

Article L211-9

In the event of a lack of conformity, the buyer chooses between repair and replacement of the good.

NOTE: Order 2005-136 2005-02-17 s. 5: The provisions of this Ordinance apply to contracts concluded after its entry into force.

Article L217-10

If the repair and replacement of the goods is impossible, the buyer may return the goods and be refunded the price or keep the goods and have part of the price returned.

The same faculty is open to him:

1° If the solution requested, proposed, or agreed upon pursuant to Article L. 217-9 cannot be implemented within one month following the buyer’s claim;

2° Or if this solution cannot be made without major inconvenience to him given the nature of the property and the use he is seeking.

However, the sale cannot be resolved if the lack of conformity is minor.

Article L217-4

The seller delivers goods that comply with the contract and is liable for any defects in conformity existing at the time of delivery.

8.2 Hidden defects:

The consumer may decide to implement the warranty against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that, in this case, he can choose between the resolution of the sale or a reduction of the selling price.

Article 9. Liability

The company ROMANE & CESAR, in the process of distance selling, is only bound by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet network such as data loss, intrusion, virus, service interruption or other unintended problems.

Article 10. Intellectual property

All elements of the website www.lilik.fr are and remain the exclusive intellectual property of ROMANE & CESAR. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photos, logos, visuals or text.

Article 11. Personal data

The company ROMANE & CESAR is committed to preserving the confidentiality of information provided by the buyer, which he would be required to transmit for the use of certain services. All information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the user has a right to access, modify and delete information about him. He may request it at any time by mail to the following address: Lili K, 2 Place des Sarrasins, 83120 Sainte-Maxime.

Article 12. Mediation

The customer is informed by ROMANE & CESAR of the possibility to resort, in case of dispute relating to these terms and conditions, to a conventional mediation procedure or any other alternative method of dispute resolution.

Under Article L. 612-1 of the Consumer Code: Every consumer has the right to resort free of charge to a consumer mediator for the amicable resolution of the dispute between him or her and a professional. For this purpose, the professional guarantees to the consumer that he is effectively using a consumer mediation system.

The professional may set up his own consumer mediation system or offer the consumer recourse to any other consumer mediator who meets the requirements of this title.

Where there is a consumer ombudsman whose competence extends to all the undertakings in a field of economic activity for which he is responsible, the professional always allows the consumer to have recourse to him.

The modalities according to which the mediation process is implemented are specified by decree of the Council of State.

In accordance with the provisions of the Consumer Code regarding the amicable settlement of disputes, you have the option to use the mediation service by electronic means: VIVONS MIEUX ENSEMBLE https://www.mediation-vivons-mieux-ensemble.fr/ or by mail: LIVE BETTER TOGETHER 465 avenue de la libération 54000 NANCY.

Also, if your purchase has been made on our website, we hereby inform you that, in accordance with European regulation no. 524/2013, you have the right to request the resolution of your dispute on the platform dedicated to online consumer dispute resolution accessible via the following email address: http://ec.int/consumers/odr/.

Article L. 616-1:

Any professional shall communicate to the consumer, in accordance with the procedures laid down by decree of the Council of State, the contact details of the competent mediator(s) to whom he/she reports.

The professional is also required to provide this same information to the consumer, whenever a dispute has not been able to be settled in the context of a prior complaint directly lodged with his services.

Article R. 616-1:

Pursuant to Article L. 616-1, the professional communicates to the consumer the contact details of the consumer ombudsman(s) to whom they are accountable, by clearly and prominently entering this information on their website, their general terms and conditions of sale or service, on its purchase orders or, in the absence of such support, by any other appropriate means. It also mentions the address of the website of these mediators.

For the company ROMANE & CESAR, the selected mediator is NAME + contact details.

Article 13. Right of withdrawal (RETURNS & EXCHANGES)

For hygiene reasons, swimsuits are not returned or exchanged.

For any return:

Legal right

Under Article L 221.18 of the Consumer Code, the buyer has a statutory period of fourteen working days from the date of full receipt of their order to exercise their right of withdrawal, without giving any prior reason, and thus return the product(s) to the seller for a refund.

To do this, simply return the unworn item in its original packaging, with supporting invoice, which you will find in your order history or in your mailbox.

Returns are to be sent ONLY VIA THE POST OFFICE in the form of a parcel (type Colissimo) to the following address:

LILI K – 25 Avenue des Artisans, Ferrat camp area 2, 83120 Sainte-Maxime

The costs of returning the product(s) remain entirely at your expense.

The refund will be made on the same payment method used when purchasing the product(s).

The refund amount will be equal to the full price of the returned items (except for shipping costs). You will receive a confirmation email once the refund is processed. Refunds are processed within 14 days.

For any exchange:

You are advised to check in advance the availability of the item on our website www.lilik.fr

Then, contact customer service directly at the following email address: contact@lilik.fr, and specify your order number, the desired size and/or color of the item to be exchanged. (please note that any exchange for an item different from the one originally ordered will be refused).

The return shipping costs for the product(s) remain entirely at your expense. However, you do not pay any new shipping fees.

Responsibility:

Returned items are your responsibility until they reach us, so be sure to obtain proof of dispatch in case you need to contact us regarding your return.

Effects of retraction:

If you withdraw from this contract, we will reimburse to you all payments received from you (except for delivery costs and return shipping costs) without undue delay and in any case, at the latest fourteen days from the day we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the original transaction.

*Exceptional cases of reimbursement of delivery costs: in the event that a product error is proven, we will reimburse you for any delivery costs incurred by providing proof.

We may withhold reimbursement until we have received the goods or you have provided proof of shipment of the goods, whichever is the earliest.

You must return or return the goods to: Lili K – 25 Avenue des artisans, Zone camp ferrat 2, 83120 Sainte Maxime without undue delay and in any case no later than fourteen days after you have communicated your decision to withdraw from this contract. This deadline is met if you return the item before the expiration of the fourteen-day period, without counting that you will have to bear the direct costs of returning the item.

Exception to the right of withdrawal:

As an exception, you will not be entitled to any refund or exchange if the delivered product has been used, worn, if it is not in the same conditions as at the time of delivery (in the original packaging, with the security cord intact) or if it has been damaged.

It is specified that, subject to Article L221-28 of the Consumer Code, the customer may validly return the clothes they have tried on, provided that they have not damaged or worn them for more than necessary for the test.

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